Why do we use a Lottery for some of our releases?
The support our fans have shown over the past few years has been incredible. The unfortunate byproduct has been that our demand often exceeds production. We use a lottery system because we believe it is both the fairest and most convenient purchasing option. In recent releases, we've seen instant sell-outs, bots and many multiple entrants. Running a lottery system allows us to verify every entry, ensure 1 bottle per person and eliminate bots and spammers from the entry pool.
How do our lotteries work?
How do I participate in the release lottery?
It is best to be on our mailing list. We notify our mailing list first for every release. We give priority to mailing list members and we do mailing list only releases.
Am I charged to enter the launch?
No, a hold will be placed on your card authorizing Flaviar to capture payment if your entry is selected. If your order is not selected, your order will be cancelled along with the authorization and you will not be charged.
Can I cancel my entry before the release window closes?
If the release window has not closed, we will do our best to accommodate order cancellation requests, though we cannot guarantee that all requests will be fulfilled. To make an order cancellation request, send an email to team@foundnorthwhisky.com with Subject Line: “Order Cancellation Request”.
Am I charged for winning a draw?
If you are successful, you will be charged the retail price, taxes and the shipping fee.
Can I cancel my entry after the release window closes?
Verified entries are binding. By entering the drawing, you agree to purchase the product should you be selected. You cannot cancel the entry after the release window closes.
Can I enter the launch multiple times?
No. We want everyone to have a fair chance of entering the launch and winning the drawing. Therefore, only one entry per person, per product will be allowed.
How do I know if my entry was successful?
If you are selected for the launch you will be alerted via email. You will also receive an additional email with the order confirmation for the item you bought. Order fulfillment and delivery will be provided in accordance with the Flaviar Terms & Conditions.
My entry was selected but my order was not processed. Why?
Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.
Unfortunately, we are unable to send a failed payment email, but you may receive one from your financial institution. We are unable to hold inventory for customers when their payment fails to process.
What happens if there is a problem with my order during delivery?
Contact help@flaviar.com with your order number in the email subject for any issues that you have during the delivery window of your bottle. Your order number can be found on the receipt you receive from Flaviar/Found North.
At any time, if you have questions or concerns about your order, please don’t hesitate to contact us at team@foundnorthwhisky.com.
Can I, and someone else in my household, both enter the lottery for a bottle?
Yes, as long as you have separate credit card information we allow for up to two entries (distinct, different name and credit card information) per household.
Can I set a UPS or FedEx location as my shipping address?
UPS and FedEx don't allow alcohol shipments directly to their locations - though customers are able to have packages that are already en route to a proper address redirected to a UPS/FedEx location for pickup. You will need to do this directly with UPS/FedEx. If you enter a UPS/FedEx location as your initial shipping address your package will be delayed until you provide a different address.